Privacy Policy

Effective Date: 30/12/2025

TotalScape Design respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including information used for SMS communications in compliance with A2P 10DLC requirements.

 

Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Business or enterprise name
  • Email address
  • Phone number
  • Postal address
  • Login credentials
  • Information you submit through forms, chat, email, or customer support
  • Message content and communication history

Providing certain personal information may be required to access our services. Choosing not to provide required information may limit our ability to deliver services or respond to inquiries.

 

How We Use Your Information

We use your personal information to:

  • Provide, operate, and improve our products and services
  • Respond to inquiries and provide customer support
  • Send service-related notifications, updates, and reminders
  • Deliver marketing or promotional communications only with your explicit consent
  • Conduct internal research and data analysis
  • Prevent fraud and enhance security
  • Comply with legal, regulatory, and carrier requirements

 

SMS Communications & A2P Compliance

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from TotalScape Design. These messages may include service updates, appointment notifications, customer support messages, and promotional communications. Messages may be sent using automated technology.

  • Message frequency may vary
  • Message and data rates may apply

 

Opt-Out & Help

  • Reply STOP at any time to unsubscribe from SMS messages
  • Reply HELP for assistance or contact us at [support email / phone number]

 

Mobile Data Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information collected for SMS communications is used solely to support and improve our services.

 

Consent & Opt-In

SMS consent is obtained through:

  • Website forms
  • Online checkout
  • Verbal or written customer authorization
  • Direct user initiation (e.g., texting us first)

Consent to receive SMS messages is not a condition of purchase.

 

Information Security

We use administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Data is encrypted where appropriate, and access is limited to authorized personnel only.

 

Cookies

TotalScape Design uses cookies to enhance website functionality and user experience. Cookies help us understand site usage and improve our services. You may disable cookies through your browser settings.

 

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.

 

Policy Updates

We may update this Privacy Policy periodically to reflect changes in laws, regulations, carrier requirements, or business practices. Updates will be posted on this page with a revised effective date.

 

Contact Us

If you have questions about this Privacy Policy or believe we are not complying with it, please contact us:

TotalScape Design
 📧 Email: admin@totalscapedesign.com
 📞 Phone: (561) 269-4959